Refund policy
Return & Refund Policy
Last Updated: August 26, 2026
At PlushBloom, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a 30-day return and refund period for eligible orders.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally be:
- Unused and in its original condition.
- Free from damage caused by use, washing, improper handling, or accidents.
- Returned with its original packaging when reasonably available.
- Accompanied by your order information or proof of purchase.
Items that have been substantially used, damaged after delivery, or altered may not qualify for a return.
2. Free Returns
PlushBloom provides free returns within 30 days for eligible purchases.
Before sending any product back, please contact our customer support team at:
Please do not send a return to the business address unless our support team specifically instructs you to do so. We will provide the appropriate return instructions when your request is approved.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging when applicable.
Our team will review the information and work with you to determine the appropriate resolution, which may include a replacement or refund.
4. Refund Process
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds are generally issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
5. Partial Refunds
In certain circumstances, only a partial refund may be available if an item is returned in a condition that does not meet the requirements of our return policy.
We will communicate with you before applying any applicable deduction.
6. Exchanges
If you would like a different product, size, or variation, please contact us before returning your item.
Depending on inventory availability and the circumstances of the request, we may recommend a replacement or refund followed by a new order.
7. Returns for Multiple Items
If you are returning multiple products from the same order, please contact us first so that we can provide the appropriate return instructions.
8. Non-Eligible Returns
A return may be refused or limited when the product has been:
- Used extensively.
- Damaged through misuse or improper care.
- Altered or modified.
- Damaged after delivery through customer handling.
- Returned outside the 30-day return period without prior approval.
Nothing in this policy is intended to limit any rights that may apply under applicable consumer protection laws.
9. Contact Us
For return or refund assistance, please contact:
PlushBloom
200 WRENFIELD DR
HUBBARD, OH 44425
United States
Email: support@plushbloom.online
Phone: +1 631-654-2251
We are committed to handling return and refund requests fairly and efficiently.
PlushBloom — Bloom Into Comfort.